I’ve been going thru Jak Prints for whenever I needed promotional postcards printed for different events.
They are cheap and have a good turnaround time.
I’ve always have been fairly pleased with them.
The latest order I sent in was for some dated material for our promotional postcards for our Father’s Day event at First Assembly.
I uploaded the artwork, ordered the cards no problem.
Eight days later the postcards show up.
I open the box to look them over and to get ready to pass them onto our team that was going to label, stamp, and mail them that day.
When I opened the box, I noticed they looked a little odd.
*ats where the problem came in.
So, I called JakPrints.
Here was their solution.
“Send back a couple of the postcards back to us, so that we can verify they are 3″ instead of 3.5″, and if so, we will do a reprint.”
So we did that.
5 Days later.
When I logged into my JakPrints account today, I noticed they started production on the postcards again, so I immediately called about the date I would have them in my hands.
They said they would do standard shipping and I would have them in my hands on Monday, June 9th, 10 days after the initial postcards were in my hands.
Me: “I ordered the postcards, you cut them wrong, and now I’m 10 days behind, can’t you overnight them?”
Supervisor: “You only paid for standard shipping.“
Me: “I paid for 3.5″ tall postcards and got 3″.”
Supervisor: “But you didn’t put a rush on them the first time.”
Me: “Exactly, because I planned out enough time, so I didn’t have to rush. Now I’m 10 days behind on a dated event.”
Supervisor: “Sorry we don’t do that.“
Me: “I guess I will switch all of our printing to Vistaprints for now on.”
Who do you use to print with?